Question 1

Payment options

Accepted Answer

We're now accepting UPI payments. You can pay for your MÂ·AÂ·C order via UPI, credit/debit card or Cash on Delivery (COD).

Question 2

How do I find M.A.C products?

Accepted Answer

Go to our FIND STORES page to locate a MÂ·AÂ·C Cosmetics store near you. MÂ·AÂ·C Cosmetics are also available online at MACCOSMETICS.IN, SHOPPERSSTOP.COM, NYKAA.COM, AND PURPLLE.COM.MÂ·AÂ·C Cosmetics takes great pride in producing the finest quality prestige makeup products. Consumers can be assured that by shopping at one of our authorized retail partners, they are purchasing genuine MÂ·AÂ·C products. Please call 18002672666 if you have further questions.

Question 3

My favorite product says it is temporarily out of stock. When will i be able to purchase it online?

Accepted Answer

Chat Live or email us at SUPPORT@MACCOSMETICS.IN and we will be happy to help find you an alternative to suit you or set you up with a notification when this product comes back into stock.

Question 4

Do you sell products online that are not available in store?

Accepted Answer

Go to our BESTSELLERS, to browse our Online Exclusives.

Question 5

Where can I find M.A.C cosmetics latest collections?

Accepted Answer

Always want the latest products and styles? Visit our MAC stores or website and go wild!

Question 6

How can I get a free M.A.C demo?

Accepted Answer

Go to our FIND STORES page to locate a MÂ·AÂ·C store near you or CONTACT US and we can advise you where to book a demo, based on your location and appointment preferences.

Question 7

When can I call M.A.C dedicated customer service team?

Accepted Answer

Our customer service operatives are eagerly awaiting your calls from 8am â€“ 10pm (IST), 7 days a week: 18002672666.
If you have a question outside of these hours, kindly email us at SUPPORT@MACCOSMETICS.IN and we will promptly respond to you within 24 hours.

Question 8

How can I book a makeup/bridal appointment?

Accepted Answer

MÂ·AÂ·C Cosmetics offers makeup services at select MÂ·AÂ·C location, which offer you the opportunity to work directly with our highly trained MÂ·AÂ·C Artists. Go to our FIND STORES page to locate a MÂ·AÂ·C store near you or CONTACT US and we can advise you where to book, based on your location and appointment preferences.

Question 9

How do I return a purchased item?

Accepted Answer

Go to our FIND STORES page to locate a MÂ·AÂ·C store near you. You must bring the products, along with the invoice and a valid ID card. Or you can CONTACT US to arrange a pick up. If you have any queries about our returns policy or eligibility, or to request a return, please call us on 18002672666 or email us at SUPPORT@MACCOSMETICS.IN within 15 days of receipt of order.

Question 10

M.A.C cosmetics India return policy.

Accepted Answer

We are committed to providing our customers with the best possible cosmetic products. If you feel that the products you have received from our store do not meet this commitment, or you changed your mind, simply return the unused product and we will refund you with the full amount of the purchase price.
In accordance with global retail industry standards, and for the safety of our consumers, we are unable to accept returns or exchanges of products which appear to be opened, tried, or used.
We will not accept returns of products if their complete packaging, labels or stickers are missing.
We will accept returns of any products received by you in a damaged or faulty condition and offer you a full refund of the purchase price.
All orders, including faulty or damaged products must be returned within 15 days of receipt of our order.
If any purchase also had a gift(s) or sample(s) with it, return of the product will be accepted only along with the gift(s) or sample(s) received with it.

Question 11

ELCA Cosmetics Pvt Ltd

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